Applied Concepts is the Auto Industry’s Authority for Automotive Phone Skills Sales Training and Development.

Applied Concepts, Inc. has worked with over 7,000 dealerships for over 30 years strengthening the inbound and outbound uses of the phone for sales, service, parts and reception.

Utilizing our inbound automotive phone skills sales training series, Power Phone-Ups:

  • Sales consultants will set more appointments from phone ups.
  • Service advisors will set more customer pay appointments.
  • Parts counter people will sell more parts while creating lead opportunities for service.

Applied Concept’s outbound automotive phone skills training for Sales and Service will enable Consultants to:

  • Convert more Internet leads into appointments.
  • Bring unsold floor traffic back in.
  • Create referrals and bring back orphan owners and lease returns.
  • Better deliver the bad customer pay news when more problems are uncovered.

Watch this video for more information on Applied Concepts’ Power Phone-Ups Training!




For Information, pricing, or to order Call Today: 1-800-393-CARS