Phone Skills Training
Applied Concepts has partnered with over 13,000 dealerships as well as OEMs to transform customer experiences and turn shoppers into loyal, long-term customers.
Every call represents an opportunity to secure an appointment or lose a sale. We train your team to build trust, answers the customer’s specific questions, and confidently move a caller toward the showroom.
Beyond Phone Training: Building High Performing Teams
Dedicated Performance Manager Experienced Performance Manager solely focused on phone skills who will consult with management regularly and become an extension of your leadership team.
Implementation & Updates
We conduct implementation meetings during launch and continue meetings with leadership to ensure the training is effective.
Kick Off Meeting
We lead a team meeting to kickstart engagement and guide your staff in developing phone skills that make them industry leaders.
Role Play & Personal Coaching
Spaced Repetition builds confidence. Team Members will practice real conversations to handle objections and improve the customer’s experience.
Team Meetings
Game Film Review: Call review meetings with your team to assess progress and identify opportunities for improvement.
E-mail Reports
Quick at a glance reporting so you know who is participating in the training.