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30-Second Takeaway :  Industry data shows 23.5% of dealer leads miss 24-hour follow-up, and 13.3% vanish before entering the CRM. Yet the average dealership achieves only 19.3% customer retention while top performers push above 35%. Your competition isn't just faster at responding, they're systematically better at nurturing relationships, following up consistently, and keeping customers for life. The follow-up gap is where good dealerships separate from great ones. The Follow

30-Second Takeaway:   A 2024 study analyzing nearly 3,000 automotive dealerships found that 31.8% of unconnected calls result from customers hanging up while on hold after an average hold time of 3 minutes and 5 seconds. Meanwhile, 28% of car buyers who make a phone call will purchase a vehicle, making every dropped call a potential lost sale. While your customers are hanging up in frustration, your competition is answering on the second ring with branded caller ID and immedi

30-Second Takeaway:   The 2025 DAS Technology study of 1,700 dealerships revealed a brutal truth: 78% of car buyers choose the first dealer who responds, yet only 61% of dealers respond within 15 minutes. While you're crafting the perfect follow-up email, your competitor across town is booking the appointment. The speed gap isn't just costing you leads; it's handing your competition a systematic advantage you might not even know exists. The Digital Response Reality Check Here